corrective action progress reports

In the wake of last year’s Center for Medicare and Medicaid Services (CMS) review, Parkland committed to undertake a comprehensive program to improve quality and safety and our standard of care for patients. While we have successfully completed many of the initiatives, there is still a lot of work to do. Last September, we entered a Systems Improvement Agreement with CMS.

As a part of that agreement, we agreed to hire an Independent Consultant Expert (ICE) and implement a plan of correction developed by the Consultant. Our consultant, Alvarez & Marsal, has developed a Corrective Action Plan (CAP) that not only requires specific improvement, but also cultural change at Parkland. We are fully committed to fulfilling the requirements of the plan.

The cultural change required is an environment of personal accountability for all Parkland employees, managers and physicians. Personal accountability means that everyone is focused on creating a safe environment in which to deliver high quality patient care. Implementing the CAP is not the end in and of itself. It is simply a road map designed to help us create that culture of accountability and continuous improvement that will better serve our patients and secure our future as a leading health care institution.

At Parkland, we are looking at this CAP as an opportunity to implement systems and performance improvements to create sustainable change within our organization and secure our future as a leading health care institution.

View our monthly progress reports:




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